I have the task to migrate 500 users to the CUCM, with EM.
How to get this setup: if you call a logged-out user
ivr: press 1 for VM, press 2 for forward to their cell, press 3 for a colleague (=HP of the group)
My huge problem is that at the moment all users are member of their departments HuntPilot's Linegroup. So if customers call, they always get someone to speak!
In the new situation, 66% of the users want to use 'if bussy or logged-out' forward to the cell.
I cannot imagine this is good for the business, and we only have one PRI directly to our cellphone provider (those calls are free!)
I am new to UCNX, I now you can do voice prompts, but our business partners says that their is no BAT-file kind of import, or template we can use for a department.
Should we purchase other software, any help is greatly appreciated!