Our Call Manager admin is out on vacation, and suddenly we have an urgent need to pull a report on every call made by a certain internal phone; sounds pretty easy. Except I can't figure out how. I've read that CCM doesn't give the best reporting, but surely something this simple is included by default? Can anybody point me in the right direction?

I can log into the CCM server (https://<ip>/ccmadmin ) but am lost once I am there (says "Cisco Unified CM Administration System version: 8.0.2.10000-24", so I think I'm in the right system?)

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"A problem well stated is a problem half solved". (Charles Kettering)

Under tools in serviceability (https://<ip-address>/ccmservice), if it hasn't been enabled and activated you cannot get any past info as there will be none.

Some time ago I experimented with the CDR reports in Call Manager. I remembered I could get some phone calls records, but I can't remember now how I did it( the CMs are in my work, and I need to see the page again to remember). You should study the CDR stuff, I just study the CM documentation and some Google. This is done in the Serviceability page.

Here is the direction to go:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/5_0_2/car/caranrpt.html