Can anyone recomend a CDR application which will allow user-friendly presentation of the CDR records and to be saved historically. I see there are a good number out there but not having used any I am hoping someone has some first hand experience with them. I'm going to see about giving this a go http://www.tri-line.com/cisco/ for my CUCME system to see how it is. Basic call tracking is all that is really needed. Email reports and costing is an added bonus.

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"Right actions in the future are the best apologies for bad actions in the past."

You can try Variphy. They provide an easy user interface which tracks all call history records, voice quality, rate table, and you can request a free trial on their website. Also, you can schedule and automate the reports. Hope this help.

http://www.variphy.com
http://variphy.com/products/enterprises ... -reporting