Hi Friends,

It is very urgent issue for me,I am using Cisco Call Manage 6. if i make any changes in the call manger regarding IP phone changes(for example restart the IP phone from CUCM),it is not taking effect in the phone.The phone is not restarting too.what would be the issue.

Pls help me to sort out this issue.

Reg
AZ.

Was the phone registered to the call manager when you tried to restart it? If the call manager can't see the phone it can't control it.

Hi,
Everything was working fine until yesterday, suddenly ,now I can not make changes to lines on a phone or force a reset or restart of any phone while in Call Manager configuration.Additionally, soft reset and hard reset of a phone doesn't pull any changed configuration. The net effect is that I now can't add any new phones, nor change the configuarion on any existing phone.

Should i restart any services will help to clear this issue.Pls help me to sort out of this problem.

Reg
AZ

Sounds like a logical failure in the CM. When I see things like that I restart the Call Manager service. If that doesn't work, I restart all services. If no luck, I restart the whole CM. Most of the time this solves the problem.

You always can use the Report Monitoring Tool to see if something is wrong like high CPU usage, or memory, or some log message, etc...